The Accessibility Scotland 2019 theme was Accessibility and Ethics. In Accessible ethical technology, Laura Kalbag spoke about some of the big problems we face in tech today, and how we can start building inclusive and ethical technology tomorrow.
Cat Macaulay speaks about how Scotland’s public sector has started to develop a shared approach to service design, why that matters, and the opportunities for exploring and advancing the accessibility agenda we have right now in Scotland.
Empathy, we are told, is the key to creating accessible products. Many of us as advocates have relied on appeals to emotion to advance accessible practices. But what happens when it doesn’t work? And what happens when “good people” do the wrong things in the name of empathy?