Accessibility and Autonomy in Cultural Attractions Holding a place for imagination and independence Lots of maps and diagrams Going from… …and Accessibility The afterthought IWM tactile map image To… Accessibility and… Accessibility is the whole design space Usability is within Accessibility Perception seeks Usability Usability seeks Intention A model* *All models are wrong, some are useful George Box Imagination Interaction Simulation Prediction Intention Standards The biased assumptions of: direct intention frictionless interaction There is something hiding behind this Let us start Information Architecture Service Design Content Design Accessibility and… Information Architecture Wayfinding, maps, symbols, metaphors and so on One map, one metaphor is not enough The Before The During Movement changes meaning AB CD Misorientation Disorientation Let people stop and go back Accessibility and… Service Design User Journey User Journey There and back again Swim lanes Anxiety about going and coming back Clifford’s Tower 3 parts of York Clifford Tower interpretation pack The journey starts at home 37 Close up of metal map at Clifford's Tower Support swim lanes of perception 2 pictures on site at Clifford’s Tower Accessibility and… Content Design Chunking Chunking Tools Question marking? Minimum Viable Storytelling Housesteads Housesteads art installation 3 parts of Housesteads interpretation BUT… The Convergence trap Imagination Interaction Simulation Prediction Intention Standards The biased assumptions of: direct intention frictionless interaction The hidden things Control, compliance and consumerism Accessibility and… Autonomy Independence Divergence Agency Autonomy Privilege Standards Independence Accessibility and… Losing control Belsay Hall Lego model of Belsay Hall Approach encounter disengage diagram Highlighted diagram Engagement post content diagram Highlighted diagram Leaving the place Diversity as essential AltText and bias Fall of Bastille Urban violence Explicit action and direct support The NEO Collections project Nutzerzentriert (user-centred) Explorativ (explorative) Open – Digital museum’s collections in the 21st century You need our eyes to see us Accessibility and… Imagination Agency Autonomy Independence Privilege Standards Imagination Climate Crisis Map of systemic design theory Communal imagination and shared hope Accessibility and… …more